Standard Shipping Rates:
Any order less than S$150 will incur a delivery fee of S$7.50 and handling fee of S$3.75 for self-pickups. Anything above this threshold amount will be free. S$200 is applicable for customers’ orders on SG.SHOP.COM only. Exceptions to this section may apply, including but not limited to shipping or handling fees related to other items such as event tickets purchases, promotional, marketing materials or samples, which are not included in this rule and may be charged separately.
Items such as literature, UnFranchise Management System (UFMS), event tickets and renewal fees will not be counted as part of the threshold.
Delivery is not available to below:
Outlying islands such as Kusu Island, St. John’s Island, Pulau Ubin, Pulau Tekong, Sentosa, Jurong Island, etc.
MBS, Hospitals, Prisons, F1 Restricted Area, Airports, Cargo Complex, Shipyards, PSA Terminals, Air Base, Army Camps, Government Buildings, Alps Ave, Rifle Range Road, Turut Track, Tanah Merah Coast Road or any specified secured area, etc.
Additional shipping charges may be incurred for certain delivery destinations due to various restrictions determined by the courier company. For more information, please contact UnFranchise Services.
Carrier: Product and literature orders are sent through a company-contracted transport carrier.
Payment: All delivery charges must accompany the order.
Change of services: All delivery charges must accompany the order.
No shipping fee refund will be given should UnFranchise Owners decide to change from delivery to pick up.
Shipping fee may incur should UnFranchise Owners decide to change from pick up to delivery.
When an online order is received the invoice/packing slip is generated the next working day. Orders shipped from Market Singapore are normally delivered within the next three working days (excluding Sundays and public holidays) depending on the delivery location.
The following usually causes inquiries regarding late orders:
Currently, Market Singapore ships packages via a company-contracted transport carrier. It is extremely important that all UnFranchise Owners have a valid shipping address on file with Market Singapore to ensure that packages are sent to a deliverable address. Orders returned to Market Singapore due to an incorrect or incomplete address will be assessed a fee upon reshipment to the correct address. The fees will be based upon Standard Shipping Rates; see Section 1A for the rate schedule.
UnFranchise Owners must notify Market Singapore within seven (7) calendar days of the ship date to report any shipping problems, including but not limited to late or lost orders, continued back-ordered products still not received, short shipments, damaged items or wrong product received. If UnFranchise Owners experience any shipping discrepancy, they should contact UnFranchise Services with the following information readily available: UnFranchise identification number, name, dates of order, shipping address, product order number and method of delivery (shipper/carrier). UnFranchise Owners who fail to notify Market Singapore of any shipping problem within seven (7) calendar days of the ship date waive any claim for correcting the problem. Due to the fact that any shipping errors will require research by the Market Singapore staff, we strongly urge you to call UnFranchise Services to resolve these issues, as you will not be able to resolve them at the corporate office.
Short Shipments: A short shipment is defined as not receiving all individual items and/or packages that were ordered. Items still on back order or items removed from an order before it is processed by Market Singapore (because of problems with payment, being discontinued, etc.) are not considered short-shipped.
Individual Items: All orders that are filled and processed at Market Singapore are checked with great care. To minimize any shipping discrepancy, Market Singapore adopts a double verification method. Please carefully recheck your order before calling UnFranchise Services.
Packages: Carefully count the number of packages delivered. Never sign a delivery receipt for more packages than have been delivered. When transport carriers sign for a shipment at Market Singapore, they sign for a given number of pieces of freight and acknowledge this fact. Market Singapore's control over the shipment ends at that time and the carrier assumes the responsibility.
Damages: As you receive your package(s), please check for damage to the outer packaging before signing for them. Never refuse a damaged shipment. The delivery person should note any damages, such as the package being crushed, resealed or opened, on the delivery record. Great care is exercised by Market Singapore in packaging, handling and shipping product. Still, unavoidable accidents or careless handling by others will sometimes occur. Be assured that the product was in good condition when it left our warehouse. In the event UnFranchise® Owners do receive damaged product, they may be required, at the sole discretion of Market Singapore, to return the damaged product to Market Singapore at the company's cost before Market Singapore will reship the product. All packages must be opened and inspected upon receipt. Any damage to the product(s) must be reported to Market Singapore as soon as possible, with photo attached.
Always inspect shipments before signing for them. Call any damages to the attention of the delivery person, request that damages be noted and sign for the shipment. Set the damaged merchandise aside and notify your UnFranchise Services representative at Market Singapore. Market Singapore will file the claim with the carrier after receiving proper documentation from the UnFranchise Owner.
If damages are found later, notify your UnFranchise Services representative at Market Singapore. Do not ship damaged products back to Market Singapore. After Market Singapore receives the necessary paperwork, the company will immediately replace the product and then wait for reimbursement from the carrier.
Wrong Product: Wrong product is defined as product shipped by mistake in lieu of product that should have been shipped. All orders that are filled and processed at Market Singapore are checked with great care. To minimize any shipping discrepancy, Market Singapore adopts a double verification method. In the rare event that UnFranchise Owners do receive the wrong product, they may be required, at the sole discretion of Market Singapore, to return the wrong product to Market Singapore at the company's cost before Market Singapore will ship the correct product.
Extra Product: Extra product is different from wrong product, in that the UnFranchise Owner receives it in addition to the products that were ordered. In the rare event that UnFranchise Owners receive extra product or an extra package, they should contact UnFranchise Services. UnFranchise Owners who receive extra product will be required to return the product to Market Singapore at the company's cost.
Issued Return Authorizations: In the case of wrong product, damaged product or extra product received, the product must be returned to Market Singapore within 30 days from the date of order. Upon receipt of product, Market Singapore will issue a Return Authorization Number (RA No). If the product is not returned to Market Singapore within 30 days from the date of order, Market Singapore reserves the right to debit the UnFranchise Owner’s Market Singapore account for the UnFranchise cost of the product, but only in the event that the UnFranchise Owner has received and failed to return product for which he/she has not paid. If Market Singapore debits the UnFranchise Owner’s Market Singapore account for the unreturned product, any Business Volume for the product will be assigned to the UnFranchise Owner’s personal BDC-001 for the date the Market Singapore account is debited.